Computer Weekly comes up with further analysis of the state of play at HMRC. Of interest to this audience is the latest debacle around PAYE:
'Some of the difficulties have prompted members of leading UK accountancy organisations to collectively criticise as a "debacle" HMRC's online PAYE systems and arrangements.
In a report they said, "Many employers and agents might well have been financially better served if they had filed on paper." '
' Senior members of major accountancy organisations have called HM Revenue and Customs' online PAYE systems a "debacle".
In a report, they said, "The situation [with online PAYE filing for large companies] has been thoroughly disruptive and has resulted in further increasing the cost of compliance for employers... payroll agents have been subjected to undue stress and expense through the failings of HMRC to cope with the workload."
The report, compiled by the e-business sub-group of the Association of Accounting Technicians, added, "The department found itself overwhelmed by a predictable volume of work and quite unable to provide a full and effective service to customers. There was massive frustration with the online experience." '
HMRC says everything is tickety-boo now. Do you believe them? Is that your experience? Has it changed? Is it getting better or worse?